Frequently asked questions

• What should I do if I have an inconvenient with my order? Firstly, a business executive, or its staff, will look into your order delivery. If there’s any news regarding a loss, delay, absence or anything related, the customer service department will be available to receive your claims and manage them within the company to provide you with a quick solution. To facilitate this process, we ask you to document your request form on a clear and detailed manner, including the reference number, the receipt, some photos of the product (if necessary), the purchase order number and all relevant documents.
• What’s the process of a claim form? An initial investigation is immediately conducted and quick correction actions are established. On the initial investigation, we will establish the possible causes of the claims and the actions we are going to take to eliminate them. Then we will inform the customer about the results and how we are going to proceed.
• What are the product certifications of INCABLE? INEN, UL
• Who are our customers? Our national customers are big and medium merchandisers of electric conductors, Household appliances and electrical tools manufacturing industries, gas, power and electricity companies, and governmental entities. INCABLE doesn’t have any cash-desks for the final customer as it is supported by its large network of distributors across the country.
• To which countries does INCABLE export? We have done business with several countries of the American continent, such as Peru, Colombia, Chile, Bolivia, Paraguay, United States and Brazil.
• When will I receive my order once it’s billed? INCABLE has delivery routes chronogram for customers in order to plan the reception of the product once it’s billed. You can contact our offices for more details.
• What are INCABLE’s business hours? IWe open from 08:00 to 17:00 on Mondays through Fridays.